Refund policy
Return & Refund Policy
At The Armor + Grace Co., every item is made especially for you once your order is placed. Because each product is printed on demand, we are unable to accept returns or exchanges for items ordered in the wrong size, color, or due to a change of mind.
We appreciate your support of our small business and are committed to making things right if there's an issue with your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
When reaching out, please include:
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Your order number
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A brief description of the issue
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Clear photos showing the problem
Once we review your request, we'll work with you to determine the best solution, which may include a replacement or refund.
Sizing
Please review the size chart carefully before placing your order. Since each item is made specifically for you, we cannot offer refunds or exchanges for incorrect sizing.
If you're unsure which size to order, feel free to contact us before placing your order—we're happy to help!
Order Changes & Cancellations
Because orders begin processing shortly after they are placed, changes or cancellations are not guaranteed.
If you need to make a change, please contact us as soon as possible. We'll do our best to accommodate your request before production begins.
Shipping Issues & Lost Packages
Once your order has been shipped, delivery is handled by the shipping carrier (USPS, UPS, FedEx, or another carrier). While we carefully package and ship every order, The Armor + Grace Co. cannot guarantee shipping times or be responsible for delays caused by the carrier, weather, holidays, or other circumstances beyond our control.
If your package is delayed, lost in transit, arrives damaged, or you experience another shipping issue, please don't hesitate to reach out to us. We'll gladly do our best to help you determine the next steps and provide any information you may need.
In some cases, we may ask you to contact the shipping carrier directly to file a missing mail search or claim, as they are best equipped to investigate packages once they are in transit.
If your tracking information shows your package as delivered but you can't locate it, we recommend checking with household members, neighbors, or your local post office before contacting the shipping carrier. While The Armor + Grace Co. is not responsible for lost or stolen packages after they have been marked as delivered, we'll still do our best to point you in the right direction and assist however we can.
Shipping charges are non-refundable for delays caused by the shipping carrier.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.
Contact Us
If you have any questions or concerns about your order, we'd love to hear from you.
Please contact us through our Contact page or email us at [your email address], and we'll do our best to help.
Thank you for supporting The Armor + Grace Co. Every purchase helps us continue creating apparel that points people to Jesus and encourages others to put on the armor of God and walk in His grace.